• ROASTED BY FIRE
  • FREE SHIPPING ON ORDERS OVER R1000
  • CRAFTED WITH INTEGRITY
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Return Policy

1. Returns

If you are not satisfied with your order, you may request a return within 3 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition and packaging.
  • Proof of purchase may be required.

Please note:

  • Coffee and other consumable products that have been opened may not be eligible for return unless the item is faulty or incorrect.
  • Custom or promotional items may not qualify for return.

2. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to the original payment method within 2 business days.

3. Return Shipping

The Customer is responsible for return shipping costs unless the product is faulty or delivered incorrectly.
To request a return, please contact:

Email: [email protected]
Phone: 0783343867

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XYLO® is a trademark of Fire Roasted Coffee Pty (Ltd)

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We are ready to take your call during office hours from 8:00 to 16:00 on weekdays and 8:00 to 14:00 on Saturdays. We are closed on Sundays.